Shanghai – The Information on Delayed Flights Will Be Announced Every 30 Minutes

On August 14th ,11 domestic airline companies together with 2 Shanghai airport airline companies released a series of "welcome world expo" services. It includes: if a flight is delayed, the passengers will be informed every 30 minutes. This 11 domestic airline companies include Eastern airlines, Air China, Southern airlines, Shanghai airlines, Jixiang airlines, Spring airlines, Shenzhen airlines, Xiamen airlines, Hainan airlines, Sichuang airlines and Shandong airlines. As we know, flights to China are sometimes delayed. It is one of the problems many passengers complain about. The airline company who has delayed flights didn't communicate with their passengers in time, thus causing dispute between passengers and airlines. Therefore, the 11 domestic airlines who are in charge of flights China make a common promise: if a flight is delayed, the passengers will be informed in time and every 30 minutes; if it is caused by airline company, the airline company will actively take measures to fulfill its duty. Besides, these airline companies together with the two airport aviation service companies first bring forward the detailed transaction time of complaining, check-in, luggage transportation. For example, after receiving a complaining case, the airlines company will deal with it within 15 working days; the check-in waiting time of passenger who buy economy class cabin ticket should not exceed 20 minutes, business cabin 7 minutes. On August 14, Shanghai domestic aviation consumption rights maintenance united conference which is led by industrial and commercial department was established. This united conference will employ "the supervisors for aviation consumption rights maintenance" to supervise the service quality of this 11 airline companies and whether or not they keep their promise. They will carry out regular notice system, and urge the airline companies to rectify their problems in time if they have any. It is introduced that the passengers who pass in and out Shanghai airport are expected to reach 70 million during 2010 Shanghai World Expo. The releasing of these measures will guide the airline companies to lift their service quality, thus lift the whole service level at Shanghai airports. Shanghai – The Information on Delayed Flights Will Be Announced Every 30 Minutes is a post from: Traveling China from Traveling China http://www.chinaya.org

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